TrueDark Help Center

<p>You will be asked to submit your prescription values at checkout either by uploading a digital copy of your prescription or by manually entering the values. Prescription eligibility is verified before your order is processed.</p>

You will be asked to submit your prescription values at checkout either by uploading a digital copy of your prescription or by manually entering the values. Prescription eligibility is verified before your order is processed.

Do I need to upload my actual prescription document?

Rx Program | Prescription

Prescription Eligibility & Requirements

Which locations does TrueDark ship to?

What shipping options are available?

When will my order arrive?

How can I track the status of my order?

How can I change the shipping address for my order?

What should I do if the glasses I want are out of stock?

Shipping and Delivery

Do TrueDark glasses come with a warranty?

What is your return policy?

How can I return my item(s)?

How long does it take to receive a refund after my return is processed?

Return, Exchanges, and Refunds

What forms of payment do you accept?

Can I use my HSA/FSA card?

Can I cancel or change my order after placing it?

How do HSA/FSA savings work?

Orders & Payments

What is TrueDark, and how does it work?

What’s the difference between the Daylights, Sunsets, and Twilights lenses?

Which TrueDark glasses are best for extended screen use?

Which TrueDark glasses should I choose?

How do I choose the right size TrueDark glasses?

Can I wear TrueDark glasses while driving?

How do I clean my TrueDark lenses?

Can I purchase individual parts for my TrueDark glasses?

Where are TrueDark products made?

Should I wear Daylights or Twilights in the evening?

Is there scientific research supporting the use of blue light blocking glasses?

General Product Questions

What are TrueDark Daylights, and why should I use them?

How are TrueDark Daylights different from regular blue light blocking glasses?

How do TrueDark transitional lenses work?

TrueDark Daylights Technology

What are TrueDark Twilights, and why should I use them?

How are TrueDark Twilights different from regular blue light blocking glasses?

How can TrueDark Twilights help me sleep better?

When should I wear TrueDark Twilights for best results?

TrueDark Twilights Technology

What is ‘junk light’ and why does it matter?

How does junk light impact your health?

Is all blue light bad for you?

What is a circadian rhythm, and why does it matter?

Why is staying aligned with natural light important for your circadian rhythm?

Where can I find more information and studies about blue light and its harmful effects?

How does blue light affect melatonin and sleep?

Light Questions

Product Questions

What is the TrueDark Rx Program?

Who is the TrueDark Rx Program designed for?

How is the TrueDark Rx Program different from generic prescription blue light glasses?

Which lens types are currently available in prescription?

Where can I purchase TrueDark Rx glasses?

About the TrueDark Rx Program

What makes the Daylights Amber lenses unique?

Why 75% and not 100% blue light blocking during the day?

Do the Rx lenses have the same blocking power as the non-prescription Daylights?

What coatings are included on the Rx lenses?

What lens material will my Rx glasses be made from?

Are these lenses safe to wear all day?

Will the amber tint affect how I see colors?

The Daylights Amber Lenses

What prescription types are supported?

What are the supported prescription power ranges?

My prescription is outside the supported range. What are my options?

What is a Pupillary Distance (PD) and why do I need it?

How do I find my Pupillary Distance (PD) if it’s not on my prescription?

How recent does my prescription need to be?

Which frames are available in the Rx program?

Can I get Rx lenses in frames I already own?

Are there plans to add more compatible frames?

Compatible Frames

What information do I need to place an Rx order?

How long does it take to receive my Rx glasses?

Can I use a discount code or promotion on my Rx order?

Do both lenses ship together in one pair?

Where do the Rx glasses ship from?

How to Order

Can I return my Rx glasses if I’m not satisfied?

What is TrueDark’s warranty on Rx glasses?

What if my prescription was entered incorrectly?

What is TrueDark’s return policy for non-Rx products?

Reteurns, Exchanges & Warranty

When should I wear my Daylights Rx glasses?

Can I wear my Daylights Rx glasses while driving?

Are the Rx lenses compatible with computer screen time, phones, and tablets?

How should I clean and care for my TrueDark Rx glasses?

Can I use Daylights Rx if I also wear contact lenses?

Wearing & Care

How do I apply for a wholesale opportunity?

Wholesale

How do I apply for the TrueDark affiliate program?

Affiliate

Do you offer a discount for first time customers?

Promotions

Do I need to upload my actual prescription document?Updated 2 months ago