Reteurns, Exchanges & Warranty
Information regarding our return and warranty policies
Can I return my Rx glasses if I’m not satisfied?
Because prescription lenses are custom manufactured to your exact Rx values, they are non-returnable once your order has been submitted to the lab. Please review your prescription details carefully before submitting. If you believe there is a manufac
What is TrueDark’s warranty on Rx glasses?
All TrueDark glasses come with a one-year warranty against manufacturing defects, including defects in materials, workmanship, coatings, and cracks. Warranty claims can be submitted If you believe a manufacturing or transcription error occurred on ou
What if my prescription was entered incorrectly?
Please double-check all prescription values before submitting your order, as Rx orders cannot be changed or cancelled once submitted to the lab. If you believe a manufacturing or transcription error occurred on our end, contact us immediately at info
What is TrueDark’s return policy for non-Rx products?
For non-prescription TrueDark products, a 30-day no-questions-asked return policy applies to orders placed through truedark.com. International customers are responsible for outbound and return shipping costs. This policy does not apply to custom Rx o